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No-Show & Refund Policy

  • A session will be ended if a client is more than 10 minutes late. A new, shorter session can be rescheduled, or a written plan can replace it.
  • Partial refunds (up to 50%) will be given up to 10 days before the first scheduled session. This does not include the cost of any testing. Test costs are non-refundable.
  • No refunds will be given after the first session.
  • One makeup session is allowed for short notice cancellations/no-shows. A second no-show will not be made up.
  • Sessions may be rescheduled up to 3 business days before meeting.
  • All forms must be completed and returned at least 3 business days before your scheduled session, or it must be rescheduled.